At SASKA Trading, we stand behind the quality of every product we offer. All items purchased through our platform are covered by a 1-year limited warranty from the date of purchase.
Coverage
Our warranty ensures peace of mind by covering:
- Manufacturing defects
- Mechanical or electrical malfunctions under normal use
- Performance failures due to material or workmanship defects
Exclusions
This warranty does not cover:
- Damage resulting from misuse, mishandling, or accidents
- Unauthorized repairs, modifications, or tampering
- Normal wear and tear or cosmetic damage
- Consumables and accessories such as batteries, cables, or chargers
- Issues caused by failure to follow product instructions
How to Make a Warranty Claim
If you experience a problem with your product during the warranty period:
- Contact us at support@saska.ae with your order number and a description of the issue.
- Our support team will evaluate your claim and guide you through the next steps.
- If the issue is covered, we will repair or replace the item at no cost.
- If a repair or replacement is not possible, we may offer store credit or a refund, depending on the situation.
Important Information
- A valid proof of purchase (invoice or order ID) is required for all claims.
- The warranty applies only to products purchased directly from SASKA Trading.
- Customers may be responsible for shipping costs related to returning the product unless the defect falls under our responsibility.