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Shipping policy

Last Updated: 26th Dec 2024

At Saska.ae, we are dedicated to providing a seamless shopping and shipping experience for our customers. Please review our shipping terms to understand how we handle and deliver your orders.

1. Order Processing and Delivery Time

  • Processing Time: Orders are processed within 1 business day of confirmation. [Excluding weekend Sunday or public holidays]

  • Delivery Options:

    • Free Standard Delivery: Orders delivered within 3–5 working days at no extra cost.

    • Express Delivery: Orders delivered within 48 hours.
      Cost: AED 10


    Example:
    Orders placed on Monday are processed Tuesday and delivered within the selected delivery window.
    Orders placed on Sunday, or public holidays are processed the next working day.

2. Order Tracking

  • If you are a registered user, you can easily track the status of your order by logging into your account on our website.
  • After your order has been dispatched, you will receive a confirmation email with tracking details so you can monitor your shipment’s status.

3. Shipping Method

  • All orders are shipped via our reliable local delivery partners to ensure fast and safe delivery across the UAE

4. Shipping Charges

  • Standard Delivery: Free for all orders.

  • Express Delivery: AED 10 (within 48 hours).

5. Shipping Coverage

  • We currently ship exclusively within the United Arab Emirates (UAE). At this time, international shipping is not available, though we are actively working on expanding our delivery options to include GCC countries in the near future.

6. Shipping Issues

  • Address Accuracy: Please provide accurate and complete shipping details at checkout to ensure smooth delivery. Saska.ae is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

Lost or Stolen Packages: If you believe your package is lost or stolen, please contact our customer service team. Our team will assist you in resolving the issue.

  • Damaged Packages: If your package arrives damaged, please notify us immediately at support@saska.ae. We will work closely with the shipping carrier to resolve the issue as quickly as possible and ensure that you receive a replacement if necessary.

  • Undelivered Packages: If a package cannot be delivered due to incorrect information, failed delivery attempts, or refusal to accept the package: The shipment will be returned to us, and a re-delivery fee may apply.

7. Contact Us

For any questions or assistance with your order, please reach out to us:

  • 📧 Email: hello@saska.ae
  • 📞 Phone: +971 4 2399 220
  • 💬 WhatsApp: +971 50 100 1770
  • 📍 Address: Dubai, United Arab Emirates
  • 🕒 Business Hours: Monday – Saturday (10AM – 5:30PM)

Updates to Our Shipping Policy

We reserve the right to update or modify this Shipping Policy as needed to reflect changes in our practices, operational needs, or legal obligations. Any updates will be posted on this page, and the revised policy will take effect immediately upon posting.

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