Orders & Shipping
Q: How can I place an order?
You can place an order directly through our website by adding your selected items to the cart and completing the checkout process.
Q: Where do you deliver?
We deliver across the UAE. For specific delivery inquiries or international requests, please contact us at hello@saska.ae.
Q: How long does delivery take?
Orders are typically delivered within 2–5 business days. Delivery times may vary based on your location and product availability.
Q: Can I cancel or change my order after placing it?
Yes, orders can be canceled or changed within 24 hours of placement. Contact us immediately at hello@saska.ae with your order number.
Returns & Refunds
Q: Can I return a product if I change my mind?
Yes. Products can be returned within 15 days, even if you simply change your mind. The item must be unused and in its original condition. A 25 AED return fee applies.
Q: What if the product is damaged or defective?
If the item has a manufacturing defect or was damaged during shipping, we will accept the return or offer a replacement at no cost.
Q: What items are non-returnable?
Customized products, clearance items, and perishable goods are not eligible for return.
Q: How do I request a return or refund?
Submit a return request on our website or contact us at refund@saska.ae. Include your order number and the reason for the return.
Q: When will I receive my refund?
Approved refunds are processed within 5–7 business days to your original payment method or bank account.
Exchanges
Q: Can I exchange a product?
Yes, we offer exchanges on new and unused items. For some sensitive items, the packaging must remain sealed. Please email us at hello@saska.ae to confirm eligibility.
Warranty
Q: Do your products come with a warranty?
Yes. All products are covered by a 1-year limited warranty from the date of purchase.
Q: What does the warranty cover?
The warranty covers manufacturing defects, malfunctions, and performance issues under normal use.
Q: What is not covered under warranty?
The warranty does not cover:
- Damage from misuse or accidents
- Unauthorized repairs
- Cosmetic damage or wear and tear
- Accessories like batteries or cables
Q: How do I make a warranty claim?
Email support@saska.ae with your order number and a description of the issue. Our team will guide you through the process.
Contact & Support
Q: How can I contact SASKA Trading?
For any inquiries, returns, or support, you can reach us at:
Email: hello@saska.ae
Phone: +971 50 100 1770
WhatsApp: +971 50 100 1770
Business Hours for support: Monday-Saturday (10AM – 6PM)
